Policies and Terms

NOTICE FOR ALL ENGRAVING ORDERS
Our current turnaround time for engraving is about 10 business days.

Below you will find a comprehensive guide to our policies as well as our terms.

If you have additional questions that are not answered by the information below, please call us with your questions at
(207) 286-3020
or 1-800-672-3020, Monday-Friday 9:00am to 5:00pm ET or complete the form below

Rush Orders

If orders must be rushed, there may be a Rush Charge applied to your order.

Effective Date is August 1, 2019

NOTICE FOR ALL RUSHED ENGRAVING ORDERS
Our current turnaround time for engraving is about 10 business days.
In order to place your order ahead of our customers with jobs in progress;
We must adjust our scheduling and work additional hours beyond our regular business hours.
 
OVERTIME RUSH CHARGES.
A non-refundable Rush Charge is required in advance.
 
RUSH ORDER FEES:
** Same day: $100
**Within 2 business days: $75.00
**3 business days: $50.00
**All other RUSH orders required in less than 7 business day turnaround: $25.00
**Orders on our stock, for Memorials, Funerals or other Special Services required in less than 5 business days: $15.00
 
** When time is available and order is submitted before 9:30 am EST.
Orders submitted after 9:30 am EST will be counted as entered the next business day.

All E-mailed and Faxed orders should be verified by a follow-up phone call or delivery confirmation, to confirm your order has been received.

We will not rush orders that were not verified.

In State: 207-286-3020 Out of State: 800-672-3020

Returns Policy

Our main goal at Quick Copy Center & R & W Engraving, Inc. is to make sure you get the right products that enhance your organization and promote your cause. We ask your help in supporting our Return Policy.

Returning a Stock Item

A stock item is one we have pre-fabricated and does not require specific
artwork or special production.

You can return any stock items within 30 days of the purchase date. Should you need to return some product, it is important that it is returned in the original packaging. A refund will then be issued according to the original payment method. The customer is responsible for a 25% restocking fee and any shipping charges involved.

Returning a Custom Item

Custom items are those that have personalized artwork or text (whether printed or engraved ) or are made to custom specifications (like a custom size or color).

In order to promote fair and honest business, we provide a free electronic proof when possible on initial custom order. This helps you, the customer, to see what the finished product will look like and help avoid human error. You then can approve or submit the necessary changes. Production only starts when the proof is fully approved (in writing via email, fax, or letter).

In fairness, custom products generally cannot be returned for a number of reasons, the most obvious being that we just can't do anything with product that has your personalized logo or text on it.

However, we understand the possibility for error in our production, and we will rectify our mistakes as quickly as possible.

In order to take care of you in a timely manner, production errors should be reported to us immediately (within 10 days of delivery). Once we verify our error, we may need you to ship the product back to us. The corrected order will ship out as soon as it is produced.

Responsibilities

Customer's Own Stock

Customer assumes all responsibility for items left for engraving or printing. We will guarantee engraving & printing only, no other responsibility will be assumed.

Personalization

Personalized orders should be in plain block print, typed, faxed mailed or e-mailed. We will not be responsible for handwritten, phone or verbal instructions.

Verifying Emailed and Faxed Orders

All E-mailed and Faxed orders should be verified by a follow-up phone call or delivery confirmation, to confirm your order has been received.

We will not rush orders that were not verified.

If orders must be rushed, there may be a Rush Charge applied to order.

In State: 207-286-3020

Out of State: 800-672-302

Repairs or Replacement Warranties

WARRANTY

Manufacturer warrants repair or replacement of unit due to equipment failure, during warranty period under normal intended uses. Unit use is at the sole risk of the user. Manufacturer assumes no liability for injury, loss, improper uses or damages.

We will repair or replace any Rubber Stamp or Embosser sold by us that has mechanical or manufacture defects up to 90 days after date of purchase.

Original Item must be shipped back at customer's expense. If Item does have one of the above mentioned problems, we will ship back after repair or replacement at our expense, either U. S. Mail or UPS Ground. Whichever is more cost efficient.

Engraved Products

Artwork Requirements

Quality engraving requires the receipt of quality artwork.  We cannot Engrave halftones or color.
Artwork that requires color can be achieved through our Sublimation Process.
Artwork should be at a resolution of at least 600 DPI (dots per inch).
EPS Vector files are required to achieve best results.  If an EPS Vector file is not available to you, send us the file or image you have and we can have a time study done and get an estimate to have one made for you.
Your Digital Artwork may be submitted by Email,  Zip Drive or Flash Drive using PC format.  Tiff, Jpeg, PNG or CorelDraw X8 (CDR/CPT/EPS).
Font size to be no less than 10 points.
Preferred method of electronic transfer is via email sent to online@rwengraving.com.
It is very important that your company identification accompany each electronic transmission.
We will notify you if adjustments need to be made to achieve quality engraving. The art department can prepare appropriate artwork or “touch up” material you submit at $120.00 per hour, billed in 15 minute increments.
 
Proofs
**In most cases, an electronic proof can be sent at your request. First proof is done at no charge along with first revision if required.
After the first revision, if you choose not to approve your proof, but wish to modify your information, you will be billed an additional $20.00 for each additional revised proof.
This charge does not apply to errors due to incorrect copy input by Quick Copy Center or R&W Engraving, Inc.
 
*ONCE APPROVED, YOU ARE RESPONSIBLE FOR THE REMAKE COST SHOULD ERRORS BE FOUND AFTER PRODUCTION BEGINS.
NO EXCEPTIONS.
 
**Orders with a value of $25.00 or less will be charged an additional $10.00 per proof.
 
Scheduling
All orders for 100 pieces or less will be shipped in 7 – 10 business days (providing stock availability) after receipt of payment including artwork if applicable. Larger orders will have to be evaluated as requested.

Payment Methods

Credit Cards

Our PayPal payment system is secured to accept:

  • American Express
  • Discover
  • MasterCard
  • Visa
  • E-checks

When ordering over the phone, we will accept your MasterCard or Visa credit card.

Checks

When purchasing product with a check, we must have a copy of the check faxed before we can process the order. Once the order is processed, you should immediately mail us the actual check overnight. The check must reflect the accurate sales total (accounting for product, any fees, and shipping charges). Insufficient funds will delay the shipment of your product.

Purchase Orders

Purchase Orders are typically used when organizations have a committee that authorizes usage of funds, and often they order with intent to pay with a check (see Checks above). We accept Purchase Orders only after we have received a completed and acceptable review of credit applications. Credit Application may be downloaded from this link: http://rwengraving.com/creditapplication.pdf.

Cash

Cash payments are only accepted for on-site pickup (no COD). Our headquarters is located at: 30 Morin Street

Biddeford, Maine 04005

Deposits

All new accounts require 50% deposit, balance due on completion. Orders will only be shipped after payment is received.

Open Accounts

Current Credit information required. Copy of our credit application may be downloaded here: http://rwengraving.com/creditapplication.pdf .

Net 15 days to Approved Credit Accounts. 1 1/2% finance charge added per month on all accounts past due (annual percentage rate 18%) with a minimum processing fee of $2.00. Accounts 60 days overdue are placed on a PREPAY BASIS until all payments are brought up to date and credit terms have been re-established. Accounts that qualify for re-established credit terms will be limited. A $30.00 charge incurred on each NSF check.

We strive for ultimate customer care and are willing to jump to your assistance if we can. If you have any further questions, don't hesitate call our toll free line 800-672-3020. We will be happy to work with you.

Mass Produced Items

Overruns / Underruns Policy

Due to the nature of manufacturing, all orders are subject to overruns or underruns of 5%. To insure you receive exact quantities ordered, we have made arrangements with our suppliers to send us exact or no more than 5% overruns. Overruns of up to 5% will be invoiced without notification.

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