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Return Policy

Dear Customers,

Our main goal at Quick Copy Center & R & W Engraving, Inc. is to make sure you get the right products that enhance your organization and promote your cause. We ask your help in supporting our Return Policy.

Returning a Stock Item
A stock item is one we have pre-fabricated and does not require specific artwork or special production.

You can return any stock items within 30 days of the purchase date. Should you need to return some product, it is important that it is returned in the original packaging. A refund will then be issued according to the original payment method. The customer is responsible for a 25% restocking fee and any shipping charges involved.

Returning a Custom Item
Custom items are those that have personalized artwork or text (whether printed or engraved ) or are made to custom specifications (like a custom size or color).

In order to promote fair and honest business, we provide a free electronic proof when possible on initial custom order. This helps you, the customer, to see what the finished product will look like and help avoid human error. You then can approve or submit the necessary changes. Production only starts when the proof is fully approved (in writing via email, fax, or letter).

 

In fairness, custom products generally cannot be returned for a number of reasons, the most obvious being that we just can't do anything with product that has your personalized logo or text on it.

However, we understand the possibility for error in our production, and we will rectify our mistakes as quickly as possible.

In order to take care of you in a timely manner, production errors should be reported to us immediately (within 10 days of delivery). Once we verify our error, we may need you to ship the product back to us. The corrected order will ship out as soon as it is produced.

 

Responsibilities

 

Customer's Own Stock

 

Customer assumes all responsibility for items left for engraving or printing.  We will guarantee engraving & printing only, no other responsibility will be assumed. 

 

Personalization

 

Personalized orders should be in plain block print, typed, faxed mailed or e-mailed.
We will not be responsible for handwritten, phone or verbal instructions.

Verifying Emailed and Faxed Orders

 

All E-mailed and Faxed orders should be verified by a follow-up phone call or delivery confirmation, to confirm your order has been received.

 

We will not rush orders that were not verified.

If orders must be rushed, there may be a Rush Charge applied to order.

 

In State: 207-286-3020

Out of State: 800-672-3020

 

Accepted Payment Methods

Credit Cards

Our PayPal payment system is secured to accept: 
    American Express
    Discover
    MasterCard
    Visa 
    E-checks

When ordering over the phone, we will accept your MasterCard or Visa credit card. 

Checks
When purchasing product with a check, we must have a copy of the check faxed before we can process the order. Once the order is processed, you should immediately mail us the actual check overnight. The check must reflect the accurate sales total (accounting for product, any fees, and shipping charges). Insufficient funds will delay the shipment of your product.

Purchase Orders
Purchase Orders are typically used when organizations have a committee that authorizes usage of funds, and often they order with intent to pay with a check (see Checks above). We accept Purchase Orders only after we have received a completed and acceptable review of credit applications.  Credit Application may be downloaded from this link: http://rwengraving.com/creditapplication.pdf. 

Cash
Cash payments are only accepted for on-site pickup (no COD). Our headquarters is located at:

30 Morin Street

Biddeford, Maine 04005

Deposits
All new accounts require 50% deposit, balance due on completion.  Orders will only be shipped after payment is received.