Policies and Terms

Below you will find a comprehensive guide to our policies as well as our terms.

If you have additional questions that are not answered by the information below, please call us with your questions at
(207) 286-3020
or 1-800-672-3020, Monday-Friday 8:30am to 5:00pm ET or complete the form below

Rush Orders

If orders must be rushed, there may be a Rush Charge applied to your order.

Our regular turnaround time for engraving is 5 to 8 business days. In order to place your order ahead of our customers with jobs in progress, a minimum non-refundable rush charge will be required in advance so we can accommodate your special needs.

Rush Order Fees:
*Same Day: $75.00
*Within 24 Hours: $50.00
*3 Business Days: $25.00
*When time is available and order is submitted before 9:30 am ET.

Orders submitted after 9:30 am ET will be counted as entered the next business day.

All E-mailed and Faxed orders should be verified by a follow-up phone call or delivery confirmation, to confirm your order has been received. We will not rush orders that were not verified.
In State: 207-286-3020
Out of State: 800-672-3020

Returns Policy

Our main goal at Quick Copy Center & R & W Engraving, Inc. is to make sure you get the right products that enhance your organization and promote your cause. We ask your help in supporting our Return Policy.

Returning a Stock Item
A stock item is one we have pre-fabricated and does not require specific artwork or special production.
You can return any stock items within 30 days of the purchase date. Should you need to return some product, it is important that it is returned in the original packaging. A refund will then be issued according to the original payment method. The customer is responsible for a 25% restocking fee and any shipping charges involved.

Returning a Custom Item
Custom items are those that have personalized artwork or text (whether printed or engraved ) or are made to custom specifications (like a custom size or color). In order to promote fair and honest business, we provide a free electronic proof when possible on initial custom order. This helps you, the customer, to see what the finished product will look like and help avoid human error. You then can approve or submit the necessary changes. Production only starts when the proof is fully approved (in writing via email, fax, or letter).
In fairness, custom products generally cannot be returned for a number of reasons, the most obvious being that we just can’t do anything with product that has your personalized logo or text on it.
However, we understand the possibility for error in our production, and we will rectify our mistakes as quickly as possible.
In order to take care of you in a timely manner, production errors should be reported to us immediately (within 10 days of delivery). Once we verify our error, we may need you to ship the product back to us. The corrected order will ship out as soon as it is produced.

Responsibilities

Customer’s Own Stock

Customer assumes all responsibility for items left for engraving or printing. We will guarantee engraving & printing only, no other responsibility will be assumed.

Personalization
Personalized orders should be in plain block print, typed, faxed mailed or e-mailed. We will not be responsible for handwritten, phone or verbal instructions.

Verifying Emailed and Faxed Orders
All E-mailed and Faxed orders should be verified by a follow-up phone call or delivery confirmation, to confirm your order has been received. We will not rush orders that were not verified. If orders must be rushed, there may be a Rush Charge applied to order.

In State: 207-286-3020
Out of State: 800-672-3020

Repairs or Replacement Warranties

Warranty

Manufacturer warrants repair or replacement of unit due to equipment failure, during warranty period under normal intended uses. Unit use is at the sole risk of the user. Manufacturer assumes no liability for injury, loss, improper uses or damages.

We will repair or replace any Rubber Stamp or Embosser sold by us that has mechanical or manufacture defects up to 90 days after date of purchase.

Original Item must be shipped back at customer’s expense. If Item does have one of the above mentioned problems, we will ship back after repair or replacement at our expense, either U. S. Mail or UPS Ground. Whichever is more cost efficient.

Engraved Products

Artwork Requirements

Quality engraving requires the receipt of artwork without gray scales, halftones or color. Artwork should be at a resolution of 600 DPI (dots per inch); preferred file format is EPS Vectored line art file. We will notify you if adjustments need to be made to achieve quality engraving. The art department can prepare appropriate artwork or “touch up” material you submit at $120.00 per hour, billed in 15 minute increments.

Electronic Artwork should be on the forms submitted using PC format in high resolution Tiff, Jpeg or CorelDraw X7 (CDR/CPT/EPS). Preferred method of electronic transfer is via email sent to art@rwengraving.com. It is very important that your company identification accompany each electronic transmission.

Proofs

In most cases, an electronic or faxed proof can be sent at your request. First proof is done at no charge. If you have second thoughts and choose not to approve your original proof, but wish to modify your information, you will be billed an additional $15.00 for each revised proof.

This charge does not apply to text size, spacing or errors due to incorrect copy input by Quick Copy Center or R&W Engraving, Inc.

Scheduling

All orders for 100 pieces or less will be shipped in 7 – 10 business days (provided stock availability) after receipt of payment including artwork if applicable.

Payment Methods

Our PayPal payment system is secured to accept:

  • American Express
  • Discover
  • MasterCard
  • Visa
  • E-checks

When ordering over the phone, we will accept your MasterCard or Visa credit card.

Checks
When purchasing product with a check, we must have a copy of the check faxed before we can process the order. Once the order is processed, you should immediately mail us the actual check overnight. The check must reflect the accurate sales total (accounting for product, any fees, and shipping charges). Insufficient funds will delay the shipment of your product.

Purchase Orders

Purchase Orders are typically used when organizations have a committee that authorizes usage of funds, and often they order with intent to pay with a check (see Checks above). We accept Purchase Orders only after we have received a completed and acceptable review of credit applications. Credit Application may be downloaded from this link: Credit Application.

Cash

Cash payments are only accepted for on-site pickup (no COD).

Our headquarters is located at:
30 Morin Street
Biddeford, Maine 04005

Deposits
All new accounts require 50% deposit, balance due on completion. Orders will only be shipped after payment is received.

Open Accounts
Current Credit information required. Copy of our credit application may be downloaded here: Credit Application .
Net 15 days to Approved Credit Accounts. 1 1/2% finance charge added per month on all accounts past due (annual percentage rate 18%) with a minimum processing fee of $2.00. Accounts 60 days overdue are placed on a PREPAY BASIS until all payments are brought up to date and credit terms have been re-established. Accounts that qualify for re-established credit terms will be limited. A $30.00 charge incurred on each NSF check.
We strive for ultimate customer care and are willing to jump to your assistance if we can. If you have any further questions, don’t hesitate call our toll free line 800-672-3020. We will be happy to work with you.

Massed Produced Items

Overruns / Underruns Policy

Due to the nature of manufacturing, all orders are subject to overruns or underruns of 5%. To insure you receive exact quantities ordered, we have made arrangements with our suppliers to send us exact or no more than 5% overruns. Overruns of up to 5% will be invoiced without notification.

  • Please complete this form with your inquiry